🆕 Webhook Overview
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The concept of a Webhook is simple. A WebHook is an HTTP callback: an HTTP POST that occurs when something happens; i.e. a simple event-notification via HTTP POST.
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With no limit on what can be done with the posted information, applications can use WebHooks to perform any desired action.
What this means to the Apica Monitoring User:
In ASM, when you want to send an alert for any of your checks, feel free to use Webhooks to do so.
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The alerts can carry information to your Webhook-enabled service/application target(s), via data placeholders. |
What Are Some Webhook Features?
Apica integrates with 3rd-Party Alerting services, allowing companies using ASM to have alerts sent to the receiving management system of their choice.
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Check Location
Check Description
Check Name
Date & Time of alert
Etc.
Why use Webhooks? Business Value
Correlating is more manageable when collecting several systems' incident alerts in a single system.
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This in turn can help improve vital KPI's such as Time To Acknowledge and Time To Resolve.
Who can use Webhooks? Target Audience
Webhooks are useful for the following groups:
IT Operations departments wanting to manage alerts in an external system.
Digital Experience / Business Units / Business Owners to be kept up to date on incidents or performance issues.
DevOps teams that own the operation of a service and need monitoring of alerts.
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ASM Webhook Integrations
The following are links to pages dedicated to integrating Apica ASM to various Webhook-enabled platforms and services.
Integrations | Links |
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Custom | The Custom integration allows Alerts can be delivered to any service through a WebHook. Note: For delivery to work, there needs to exist a receiving WebHook to handle the request. |
OpsGenie | The OpsGenie integration allows Alerts to be delivered to OpsGenie via the Default API Integration. |
ServiceNow | The ServiceNow integration allows Alerts to be delivered to ServiceNow IntegrationHub. |
Slack (Webhooks Deprecated) | The Slack integration allows Alerts to be delivered to Slack channels, however Slack has Deprecated using Webhooks. |
Splunk | The Splunk integration allows Alerts to be delivered as messages to a Splunk instance. |
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