🆕 Webhook Overview

The concept of a Webhook is simple. A WebHook is an HTTP callback: an HTTP POST that occurs when something happens; i.e. a simple event-notification via HTTP POST.

This means that WebHooks can deliver alerts using an HTTP POST, sent to any service with a configured URL that supports WebHooks.

With no limit on what can be done with the posted information, applications can use WebHooks to perform any desired action.

What this means to the Apica Monitoring User:

In ASM, when you want to send an alert for any of your checks, feel free to use Webhooks to do so.

What Are Some Webhook Features?

Apica integrates with 3rd-Party Alerting services, allowing companies using ASM to have alerts sent to the receiving management system of their choice.

📍 The incident alerts are PUSHED by ASM to the selected system endpoint.

• The pushed data from ASM is either a Trigger or a Resolution of the alert.

The message can include dynamic Alerts Message Placeholders such as

• Check Location

• Check Description

• Check Name

• Date & Time of alert

• Etc.

Why use Webhooks? Business Value

Correlating is more manageable when collecting several systems' incident alerts in a single system.

So incident management systems can better track and manage the lifecycle of monitoring incidents using escalation and on-call schedules.

This in turn can help improve vital KPI's such as Time To Acknowledge and Time To Resolve.

Who can use Webhooks? Target Audience

Webhooks are useful for the following groups:

• IT Operations departments wanting to manage alerts in an external system.

• Digital Experience / Business Units / Business Owners to be kept up to date on incidents or performance issues.

• DevOps teams that own the operation of a service and need monitoring of alerts.

ASM Webhook Integrations

The following are links to pages dedicated to integrating Apica ASM to various Webhook-enabled platforms and services.

Integrations	Links
Custom	The Custom integration allows Alerts can be delivered to any service through a WebHook. Note: For delivery to work, there needs to exist a receiving WebHook to handle the request.
OpsGenie	The OpsGenie integration allows Alerts to be delivered to OpsGenie via the Default API Integration.
ServiceNow	The ServiceNow integration allows Alerts to be delivered to ServiceNow IntegrationHub.
Slack (Webhooks Deprecated)	The Slack integration allows Alerts to be delivered to Slack channels, however Slack has Deprecated using Webhooks.
Splunk	The Splunk integration allows Alerts to be delivered as messages to a Splunk instance.