The incident alerts are PUSHED by ASM to the selected system endpoint.
ASM supports the configuration of webhooks in order to deliver customized, automated messages to predefined endpoints. The information which is delivered to these webhook endpoints can be static or dynamic.
Apica integrates with 3rd-Party Alerting services, allowing companies using ASM to have alerts sent to the receiving management system of their choice.
The incident alerts are PUSHED by ASM to the selected system endpoint.
The pushed data from ASM is either a Trigger or a Resolution of the alert.
The message can include dynamic Alerts Message Placeholders such as
Check Location
Check Description
Check Name
Date & Time of alert
Etc.
The following are links to pages dedicated to integrating Apica ASM to various Webhook-enabled platforms and services.
Integrations | Links |
|---|---|
Custom | The Custom integration allows Alerts can be delivered to any service through a WebHook. Note: For delivery to work, there needs to exist a receiving WebHook to handle the request. Note: For delivery to work, there needs to exist a receiving WebHook to handle the request. |
OpsGenie | The OpsGenie integration allows Alerts to be delivered to OpsGenie via the Default API Integration. |
ServiceNow | The ServiceNow integration allows Alerts to be delivered to ServiceNow IntegrationHub. |
Slack (Webhooks Deprecated) | The Slack integration allows Alerts to be delivered to Slack channels, however Slack has Deprecated using Webhooks. |
Splunk | The Splunk integration allows Alerts to be delivered as messages to a Splunk instance. |
When defining alert recipients, you can have the message delivered via various target services. To begin, navigate to the ManageAlerts/Alerts endpoint by clicking on Manage > Alerts from the top toolbar in ASM:
Then, click on the “Recipients” button on the top right of the screen:
Now you can targets, which are Users or Groups of Users who can receive alerts at different endpoints.
For each User or Group Recipient, you add delivery Targets which define the method of delivery.
You can select to add PagerDuty, Email, a WebHook integration, or SMS (text message) as targets.
When you have defined targets for individual users, you can add them to Groups: